Privacy Policy
Last updated: 2026. This policy describes how Robocat Casino collects, uses, and protects your personal information.
1. Data We Collect
We collect the following categories of personal data: registration information (name, email, date of birth, address), identity verification documents (government ID, proof of address), payment data (transaction history, payment method identifiers — we do not store full card numbers), gameplay data (session history, game records, win/loss records), and technical data (IP address, browser type, device information).
2. How We Use Your Data
Your data is used to: verify your identity and age, process deposits and withdrawals, detect and prevent fraud, comply with legal and regulatory obligations under our Curaçao licence, personalise your casino experience, send account-related communications, and provide customer support. We do not sell your personal data to third parties.
3. Legal Basis for Processing
We process your data on the following legal bases: contract performance (to provide the gambling service you have requested), legal obligation (KYC/AML compliance under our Curaçao licence), legitimate interest (fraud prevention, platform security), and consent (marketing communications, where you have opted in).
4. Data Sharing
We share data with: payment processors (to process your deposits and withdrawals), identity verification services (to complete KYC), regulatory bodies (as required by our Curaçao eGaming licence), and cloud infrastructure providers (for platform hosting and data storage). All third-party service providers are contractually required to handle your data in compliance with applicable privacy law.
5. Data Retention
We retain player account data for the duration of your account's activity plus five years, as required by our Curaçao licence obligations. Identity verification documents are retained for the period required by anti-money laundering regulations. You may request deletion of marketing data at any time; core account and transaction records are retained for compliance purposes.
6. Your Rights
You have the right to: access the personal data we hold about you, correct inaccurate data, request deletion of data (subject to legal retention requirements), withdraw consent for marketing communications at any time, and lodge a complaint with the relevant data protection authority. To exercise any right, contact our privacy team at the email address listed below.
7. Cookies
robocatcasino-canada.com uses cookies for: session management (essential — cannot be disabled), performance analytics (to understand how players use the site), and marketing attribution (to track which referral source brought you to the site). You can manage non-essential cookies through your browser settings. Disabling essential cookies will prevent login functionality.
8. Security
We use 256-bit SSL encryption on all data transmission between your browser and our servers. Player funds are held in segregated accounts. Access to personal data is restricted to authorised staff on a need-to-know basis. We conduct regular security audits of our platform and data handling processes.
9. Contact
For privacy-related queries, data access requests, or complaints, contact our Data Protection team via the support email listed in the footer. We respond to all privacy requests within 30 days.
This privacy policy is effective as of 2026. Updates will be communicated to registered players via email.
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